5.5 Construct SMS Message and Send CSS Notification

Reference: Select Customers and Manage Programs Process Model - Page 3 for the associated business process diagram.

Actor/Role: CC&B

Description: If customer indicated SMS as preferred communication channel, CC&B constructs message and initiates sending process to customer using OUCSS application.

Entities to Configure

•	CC&B Self Service Master Configuration

•	Notification Service Task

•	Lead Event Type

Business Objects

•	C1-LeadEvent

•	C1-LeadEventType

•	C1-LeadEvtTypeUseCustomerPref

Available Algorithms

•	C1-LECOMP Complete Lead Event

•	C1-LECNTFCSS - Create CSS Notification